Find the answer, or ask a person
Search the manual first. If it does not say, write to us: someone who builds DockLedger reads every message and answers within four hours on weekdays.
28 topics in the manual
- Mon–Fri · 08:00–18:00 UK
We answer within four hours.
Someone on the DockLedger team reads every message and answers it themselves.
- Any hour
The assistant is always on.
The Help button in the console and the portals answers straight away, and hands over to us when it should.
- By email too
Replies arrive in your inbox.
You do not have to keep this page open. Signed in, you can also read them below.
Where most questions are answered
Six parts of the manual that cover the first weeks: setting up, bookings, goods in, the two portals and the bill.
- Getting startedSign up with example data, confirm your email, follow the checklist, find your way round.
- Booking a deliveryThe dock diary by day, week or month; New booking, CSV import, slot requests, and moving one.
- Goods in, step by stepPlate every pallet, check against the supplier's list, sign and send to the office, settle, put away.
- Carrier & supplier portalOne private link per carrier or supplier: slots, drivers, paperwork, invoices, tracking.
- Customer ordersA login per buyer, the catalogue and basket, and what the office does with an order.
- Plan & billingPlatform plus modules, seats and benches, setup, the trial, and Stripe's pages.
Or browse the whole manual, in the order you would do things.
Write to a person
This goes straight to the support desk, not to the assistant. Tell us what you were doing and what happened instead.
- You get a reference straight away.
- Quote it if you write to us again about the same thing.
- The reply comes by email.
- Signed in, it also appears under Your tickets on this page.
- Booking references help.
- So does the name of the screen you were on. Leave out passwords and card numbers.